Category: chatbots

Using ChatGPT as a learning simulation tool

30/04/2023

This article was originally posted to LinkedIn during April 2023. About five years ago at Brightwave, we worked on a chatbot prototype for The Samaritans. The chatbot was a learning simulation tool, with the chatbot acting out the part of Bella, a bullied teenager. The training was for listening volunteers who were increasingly supporting people…
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Designing an inclusive chatbot

04/11/2022

I recently completed the Designing a Feminist Chatbot course on FutureLearn. As a starter course it has a lot going for it, covering areas such as different chatbot uses, how chatbots can become biased, user centred design (UCD) principles, persona creation, conversation design, storyboarding and prototyping. Having studied UCD at degree level and worked on…
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